What you get as a client
A weekly visit is the visible part. This is everything that comes with it.
Your report, like a dashboard
You log in with your password and see the state of your pool at a glance. This is an example with illustrative data.
Enter the password we sent you on WhatsApp.
View reportReadings from the visit
Visits this month
- Week 1Done
- Week 2Done
- Week 3Done
- Week 4Next
Before the service
Greenish, cloudy water on arrival.
What was done
- Surface, floor and wall cleaning
- Baskets and skimmer emptied
- Filter backwash
- Parameters measured and adjusted
Finding
Pre-filter basket clogged with leaves: already cleaned. We recommend checking the pump timer.
How it ended up
Crystal-clear water when the visit finished.
Questions about this report? Message us on WhatsApp.
Illustrative example: readings and photos do not belong to a real client. Your page will show your own pool’s data.
Being an Albercas Tulum client means having your own private, password-protected page where you see photos, videos and readings from every visit to your pool, plus a fixed day, the same technician and chemicals included in one flat monthly price.
Your private page, with your password
Every client has their own report page, with their pool and their visits. We send you the password on WhatsApp, you open it from your phone or computer and see everything without being in Tulum. No one else can open it: photos and videos are only shown with your password.
The report for each visit is organised in four blocks:
- Before the service. What the water and the equipment room looked like on arrival.
- What was done. A photo or video of each step, with a line explaining what it is and why it was done: filter cleaning, vacuuming, backwash, measured parameters.
- Finding. What we found that is worth fixing, such as a clogged pump or a badly wired timer.
- How it ended up. The result when the visit finished.
Every week, at your pool
- Fixed day, same technician. We choose the weekday together. The person who services your pool is always the same and knows your equipment.
- Full cleaning. Surface, floor, walls, steps, skimmer and baskets.
- Balanced water. We measure and adjust free chlorine, pH, alkalinity and calcium hardness. Chemicals are already in your price.
- Filter and pump checked. Backwash, filter pressure and a pump check on every visit.
What reaches you after every visit
- Photo of the result. You can confirm it came out crystal clear even if you are away from Tulum or the country.
- Written readings. Free chlorine, pH and alkalinity are recorded. Without a log there is no way to know whether the service works.
- Early warning. If a piece of equipment starts to fail, we tell you before it stops in peak season.
When something happens between visits
- Direct WhatsApp. You message the same number as always, with a photo, and get an answer.
- 24/7 emergencies. A pump that stops or water that changes colour will not wait for visit day.
- Honest diagnosis. If repairing makes sense, we say so. If it no longer pays off, we say that too. Parts are quoted separately and you approve them first.
Depending on your property
| If you are | What matters most |
|---|---|
| A Tulum resident | Consistency and a fixed price, from $1,500 MXN a month |
| An owner living abroad | Photo and readings from every visit to watch your pool remotely |
| A property manager or rental host | Visits coordinated with check-in, one monthly invoice from three properties and WhatsApp coordination with your cleaning team. See the rental service |
| A small hotel | A written log of readings for your health obligations |
What the monthly price does not include
Parts and new equipment, special treatments (phosphate remover, metal sequestrant, anti-scale) and water refills by tanker. Everything is quoted separately and nothing is done without your approval. Details on the pricing page.
The guarantee
If the water is not crystal clear when the visit ends, that visit is not charged. No fine print.
Getting started takes
one message.
No sales visits, no complicated contracts. Three steps and your pool is in good hands.
You message us on WhatsApp
Send us a photo of your pool. We give you a diagnosis and an exact quote the same day, at no cost.
We set your fixed day
We pick the day of the week together. The same technician always services your pool.
You get your photo report
After every visit you receive a photo of the result. You can confirm it came out crystal clear even if you weren't there.
Before and after
in the water.
Real reviews
from clients in Tulum.
As a property management company, we highly value punctuality and quality of service. Albercas Tulum always keeps our pools in excellent condition and responds quickly when we need them. Highly recommended.
They handle all the preventative maintenance of the villas I manage, maintaining a high standard of quality. The water is always perfect, the staff is completely trustworthy, and the prices are very competitive for the level of professionalism they offer. Thank you for your service!
I just got maintenance service for my pool in Tulum by Albercas Tulum. I am very thankful for the great and professional service provided. They are very polite, friendly and responsible. I highly recommend their services.
Very good experience. Great price.
Crystal-clear water or the visit is free
If your pool isn't crystal clear when we finish, that visit is on us. No fine print.
Get a quoteQuestions about us.
How often do you come to my pool?
Once a week, always the same day and with the same technician.
Are chemicals included?
Yes. Chlorine, pH and alkalinity adjusters, preventive algaecide and clarifier are inside the monthly price.
How do I know you came if I am not in Tulum?
You open your private page with your password and see photos, videos and readings from every visit, with an explanation of what was done.
Can anyone else see my report?
No. The page asks for a password we give you on WhatsApp, and photos and videos are only shown with that password.
What if something fails between visits?
Message us on WhatsApp. We handle emergencies 24/7, such as a stopped pump or water turning green.
What if the water is not crystal clear?
That visit is not charged. That is the guarantee.
Who pays for parts?
They are quoted separately and are never installed without your prior approval.
Start with a photo of your pool
Message us on WhatsApp. Diagnosis and an exact quote the same day, free of charge.
Quote on WhatsApp