Tulum, Quintana Roo · Mexico
·+52 984 318 7380·Every day 7:30 am - 8:00 pm · 24/7 emergencies
Región 11 · 1.4 km west of downtown Tulum

Weekly pool maintenance — Región 11

Family housing and apartments, with 10 to 20 m³ courtyard pools. $1,500 MXN/month.

A residential neighborhood on the west side with enclosed plots, high walls and interior courtyards; little traffic and a neighbourly feel.

The water in Región 11

Región 11 has many pools in enclosed courtyards, between high walls and with little air movement. That reduces evaporation but also reduces exchange: the water heats up and sits still, and in still warm water algae start from the corners and the joints.

What fails here, and why

In enclosed-courtyard pools the blind spots are the corners and the steps, where the return doesn't reach to move water. That's always where algae start. Systematic brushing of those zones at every visit makes more difference than any additional product.

Who we serve in Región 11

Our clients in Región 11 are mostly permanent residents and owners with monthly rentals to long stays, with family housing and apartments, with 10 to 20 m³ courtyard pools. Our technician arrives on the fixed day you agree on, with equipment and chemicals included, and leaves a photo report with readings after every visit.

What we check first in Región 11

  • Saturation index of the well water, so lime doesn't crystallize on the finish
  • Alkalinity before pH: with no buffer, adjusting pH is throwing product away
  • Actual flow rate at the discharge, because equipment here is usually undersized
  • Condition of the filter media, which lime exhausts sooner than the manual says

Región 11 is 1.4 km west of downtown Tulum. We also serve Región 10, Región 12, Aldea Maya, La Veleta.

Our services

What we do in Región 11.

How it works

Getting started in Región 11
takes one message.

We service Región 11 on a fixed route, so we know which day we're on your street. No sales visits.

You message us on WhatsApp

Send us a photo of your pool. We give you a diagnosis and an exact quote the same day, at no cost.

We set your fixed day

We pick the day of the week together. The same technician always services your pool.

You get your photo report

After every visit you receive a photo of the result. You can confirm it came out crystal clear even if you weren't there.

Crystal-clear water or the visit is free

If your pool isn't crystal clear when we finish, that visit is on us. No fine print.

Get a quote
Frequently asked questions

Questions from our clients in Región 11.

Algae always appear in the corners and on the steps — why there?

Because the return doesn't move water at those points. In enclosed-courtyard pools like those in Región 11 there are dead zones where chlorine doesn't reach properly and algae settle in, protected by biofilm. It's corrected with systematic brushing of corners and steps at every visit, and by redirecting the return to generate circulation in that zone.

My pool is between walls and barely gets any sun — is that better or worse?

It's mixed. Less sun means less evaporation and less chlorine consumption from radiation, which helps. But it also means less air movement, stiller water and more humidity, which favour algae and biofilm. In shade we recommend more filtration hours, not fewer.

Do you charge for the visit if it doesn't come out right?

No. If the water isn't crystal clear we don't charge for that visit. That's our guarantee.

Coverage

Neighboring areas we serve.

We cover 25 areas of Tulum and the corridor. See the full map →

Take the first step

Does your pool in Región 11
need help?

Send us a photo on WhatsApp and we'll quote you today, no strings attached.

Quote on WhatsApp