Tulum, Quintana Roo · Mexico
·+52 984 318 7380·Every day 7:30 am - 8:00 pm · 24/7 emergencies
Región 12 · 1.8 km southwest of downtown Tulum

Weekly pool maintenance — Región 12

Growing housing stock with recently built pools, many still under warranty. $1,500 MXN/month.

An expansion zone southwest of town, with recent subdivision, new streets and active construction across several blocks.

The water in Región 12

Pools in Región 12 are mostly recent, and a new concrete pool behaves in its own way during the first year: the cement releases lime into the water and raises pH and alkalinity on its own, without anyone adding anything. Treating it like an old pool is the most common start-up mistake.

What fails here, and why

In new construction we repeatedly see two things: a half-cured finish that stains the water for the first few months, and equipment installed by the builder without any calculation, chosen on price. Checking that during the warranty period saves the owner a large bill the following year.

Who we serve in Región 12

Our clients in Región 12 are mostly new-home owners and small developments of 4 to 10 units, with growing housing stock with recently built pools, many still under warranty. Our technician arrives on the fixed day you agree on, with equipment and chemicals included, and leaves a photo report with readings after every visit.

What we check first in Región 12

  • Saturation index of the well water, so lime doesn't crystallize on the finish
  • Alkalinity before pH: with no buffer, adjusting pH is throwing product away
  • Actual flow rate at the discharge, because equipment here is usually undersized
  • Condition of the filter media, which lime exhausts sooner than the manual says

Región 12 is 1.8 km southwest of downtown Tulum. We also serve Región 11, Aldea Maya, La Veleta, Holistika.

Our services

What we do in Región 12.

How it works

Getting started in Región 12
takes one message.

We service Región 12 on a fixed route, so we know which day we're on your street. No sales visits.

You message us on WhatsApp

Send us a photo of your pool. We give you a diagnosis and an exact quote the same day, at no cost.

We set your fixed day

We pick the day of the week together. The same technician always services your pool.

You get your photo report

After every visit you receive a photo of the result. You can confirm it came out crystal clear even if you weren't there.

Crystal-clear water or the visit is free

If your pool isn't crystal clear when we finish, that visit is on us. No fine print.

Get a quote
Frequently asked questions

Questions from our clients in Región 12.

My pool is new and the pH rises on its own — is it badly built?

Not necessarily. A new concrete pool releases lime into the water during the first months and that raises pH and alkalinity naturally. It's controlled with more frequent pH adjustment during start-up. What we do check is that the finish cured properly, because a poor cure does stain and is claimable against the builder.

Is it worth contracting maintenance while still under construction warranty?

Yes, and it's the best moment. A technical eye during the warranty period catches undersized equipment, badly routed piping or a defective finish while the builder is still liable. We give you a written report you can present to them. After the warranty, those corrections come out of the owner's pocket.

What does weekly maintenance include?

Surface and floor cleaning, wall brushing, emptying baskets and skimmer, full chemical balance (chlorine, pH, alkalinity), pump and filter check, and a photo report.

Coverage

Neighboring areas we serve.

We cover 25 areas of Tulum and the corridor. See the full map →

Take the first step

Does your pool in Región 12
need help?

Send us a photo on WhatsApp and we'll quote you today, no strings attached.

Quote on WhatsApp